Terms and Conditions

If there are any Terms and Conditions you do not understand, or you would like extra clarification on anything within these Terms and Conditions please contact Customer Services using the contact details set out on the Website HERE. Calls to Customer Services or to the helpline may be monitored and recorded for training and quality assurance purposes, this includes all outgoing calls that are made from office mobiles, landlines, internet & VOIP calls.

 

Consumer protection is our business and as a consumer you no longer have to take a leap of faith when you are considering a particular trader to do some work for you. The investigations we carry out on our traders will establish the primary safety information that you the consumer need to know in order to make an informed decision: they are licensed, they are insured, they are registered, not bankrupt: in short, they are exactly who they say they are and all traders have been approved by Trading Standards.

 

First you will need to register, then finding a trader is as simple as clicking a mouse or picking up the phone.

 

By using the service offered through this website, you are bound by the terms and conditions as set out below. If you do not agree to be bound by these terms and conditions, please do not use or access our service.

 

Good luck.

 

 

Consumer Terms and Conditions of use of No Rogue Traders Here


By applying to register with No Rogue Traders Here you are consenting to these Terms and Conditions and you should read these Terms and Conditions carefully before submitting your application as they will be binding upon you.

 

1. Definitions

1.1. “The Application” shall mean the Application made by You for No Rogue Traders Here which you submit online to Us or over the phone.

1.2. “The Contact Telephone” shall mean the mobile or landline telephone of which you have provided the number to Us in the Application.

1.3. “The Information” shall mean such information, or documents as is provided by You to Us as requested or required in the Application or otherwise by Us.

1.4. “No Rogue Traders Here” means the system devised by Us to assist You in verifying or finding an approved Trader or Business.

1.5. “Loss” means losses, costs, damages, injuries, accidents or claims (whether direct or indirect) suffered by You in connection with Your Application and/or the use by You or on Your behalf of No Rogue Traders Here.

1.6. “Misconduct” includes failure to comply with these Terms and Conditions, attempting to obtain membership with the No Rogue Traders Here by submission of false or fraudulent information, misusing No Rogue Traders Here and misconduct in dealing with Our Staff or Traders or members of the public.

1.7. “Traders, Businesses, Tradesmen, Tradespeople and Sponsors” shall mean such commercial organisations or individuals whom We in Our discretion permit to use the No Rogue Traders Here system or Our facility for Voice Broadcast Alerts.

1.8. “We/Us” shall mean No Rogue Traders Here with company No: 07334384 Registered Office 162-164 High Street, Digbeth, Birmingham, B12 0LD

1.9. “You” shall mean the person who has made the Application for No Rogue Traders Here and therefore has accepted these Terms and Conditions accordingly.

 

2. Our Services

2.1. No Rogue Traders Here is an accessible directory of Traders & Businesses who have taken up Membership of No Rogue Traders Here in accordance with our Terms and Conditions. 

2.2. Before you can use our services you will need to speak to one of our team in a telephone call. You will receive a call usually within 30 minutes of you registering. This call is needed for verifying your details and for security reasons. You will not be able to use your account until you have completed the call. Calls are made during office hours which are between 9am and 5pm.

2.3. Our service is a members only service and you will need to supply your name, address and telephone number and if you would like to use our online service you will need to provide your email address.

2.4. When You log a job request on our system for the services of our approved Traders or Businesses the enquiry is sent by text to their mobile phone and the system is set so a maximum of 3 Tradespeople or Businesses can respond. As soon as a Trader or Business has responded to your enquiry you will be provided with their full contact details, reviews, ratings, insurances and licenses. You then make contact with the Trader or Businesses to arrange a day to be quoted. You may receive only 1 Tradespersons profile if the job is a small job. Our service is designed to use when you are ready to be quoted on your work.

2.5. We do not guarantee that a trader will always be available to quote you.

2.6. No Rogue Traders Here, will, once a Trader or Business has responded to your enquiry, forward onto that Trader or Business your contact details. We will forward your name, address, telephone number & e-mail. Your details are only shared with the Tradespeople or Businesses that have responded to your enquiry. If You are using our online service the onus is on You to make contact with the Trader or Business, however you may receive a call from the Trader or Business before you make contact with them.

2.7. We do not make any warranty or guarantee as to the quality, timing, integrity, responsibility, legality or any other aspect of the materials or services offered or delivered by any Trader which is a Member of the Directory.

2.8. We will not be a party to any contract made between you and any Trader or Business and therefore we shall not be liable for any loss or damage that results from any dealings between you and any Trader or Business including but not limited to any direct, indirect or consequential or inconsequential Loss of any kind.

2.9. No Rogue Traders Here has the right to update these Terms at any time. Any changes will be written here in the terms and conditions and it is therefore your responsibility to check the Terms and Conditions regularly for any changes.

 

3. Complaints

3.1. In the event that you have a complaint in respect of work undertaken, or services or products provided by a Trader or Business which is a Member of the Directory please refer to our complaints procedure here https://www.noroguetradershere.com/General/complaints-procedure

 

4. CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013

 

4.1 UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013 YOU HAVE A RIGHT TO CANCEL CERTAIN CONTRACTS FOR SERVICES WITHIN FOURTEEN (14) WORKING DAYS OF THE DAY AFTER THE DAY ON WHICH SUCH CONTRACTS ARE CONCLUDED. ADDITIONALLY, THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000 PROVIDE FOR A RIGHT TO CANCEL CERTAIN OTHER CONTRACTS, ALTHOUGH THIS RIGHT EXISTS FOR A SHORTER PERIOD. HOWEVER, IN BOTH CASES, THESE RIGHTS NO LONGER APPLY WHERE, AT YOUR EXPRESS REQUEST, THE SERVICE PROVIDER BEGINS TO PROVIDE THE REQUESTED SERVICE(S) BEFORE THE EXPIRY OF THE RELEVANT NOTICE PERIOD.

 

5. The Application

5.1. By submitting the Application to Us, You are deemed to accept these Terms and Conditions.

5.2. By submitting the Application to Us, You undertake to Us and assume contractual liability to Us for the accuracy of the Information contained in the Application and any Information supplied by You before You make the Application or subsequently.

5.3. The fact that You have submitted an Application to Us does not bind Us to accept Your Application or to enter into any Contractual Obligations with You.

5.4. By submitting the Application if You have opted to receive Voice Broadcasts Alerts You have consented to receive Voice Broadcast Alerts to the Contact Telephone.

 

6. Protection of Data

6.1. We are registered as a Data Processor Z2331784 under the Data Protection Act 1998.

6.2. The Data which is processed by Us in connection with an Application includes:

• Personal Data supplied by the Applicant, such as name, signature, date of birth, home address and other contact details.

6.3. The purpose for which Data may be processed by Us include:

• Validating your personal details including your mobile or landline telephone number;

• Accounting and audit, safety and security, fraud prevention and investigation, systems testing, development and maintenance;

• Customer relations, service recovery and assisting Us in future details with You;

• Marketing and market research analysis;

• Communicating to You information about No Rogue Traders Here or any other products;

• Conducting market research; and

• Any other purpose which is obvious or is communicated to You.

6.4. If You wish to have Your Data removed permanently from Our records please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  whereupon We will terminate Your Membership of No Rogue Traders Here and will take all reasonable steps as soon as practicable to remove Your Information from Our records.

 

7. Fees for Membership

7.1. There is no charge to use our service.

 

8. Voice Broadcast Alerts

8.1. We will only send Voice Broadcast Alerts to opted-in recipients.

8.2. We shall send to the Contact Telephone regular Voice Broadcast Alerts (if opted-in on Application) and Voice Broadcast Alerts will come from +448002335000

8.3. We shall only provide Voice Broadcast Alerts to You from our Sponsors & Traders and they will be handled, controlled and broadcast by Us only.

8.4. We shall use Voice Broadcast Alerts to inform you of any news and information regarding our service as well as a broad range of requirements of the type of offers about which You may wish to hear.

8.5 When receiving a Voice Broadcast Alert You can opt out at anytime by pressing 9 on your telephone keypad or by calling +448002335000 Your number will then be added to our Do Not Call (DNC) list.

8.6. We shall not charge You for Our service.

 

9. Your Consent 

9.1. By submitting the Application to accept Voice Broadcast Alerts You have consented to receive Voice Broadcast Alerts to the Contact Telephone.

9.2. By designating the Contact Telephone You have consented to that phone being available to receive Voice Broadcast Alerts and that the Contact Telephone is in Your possession and use.

9.3. By submitting the Application You have consented to receiving such Voice Broadcast Alerts as We in Our discretion shall consider to be appropriate, except that at no time will any threatening or offensive material be included in any Voice Broadcast Alert.

 

10. No Warranties

10.1 It is not part of Our service to insure and We do not make any warranty as to the value, quality or suitability of any product offered by Traders & Businesses who have taken up Membership of No Rogue Traders Here or any product or service which may be mentioned or alluded to in any Voice Broadcast Alert.

10.2. Voice Broadcast Alerts will sometimes be sponsored and we assume no responsibility for any products or services offered by the company sponsoring the Voice Broadcast Alerts.

10.3. Whilst every effort is made to verify statements and information submitted by our Sponsors, No Rogue Traders Here cannot be held responsible for any omissions or inaccurate claims that may appear within any Voice Broadcast Alert.

10.4. If you decide to take up any offers offered by a company sponsoring a Voice Broadcast Alert you do so at your own risk.

10.5. We do not make any warranty as to the skill or integrity of any person or organisation from or in respect of whom or which a Voice Broadcast Alert is sent to You.

10.6. In the event that You have any complaint as to a service or product taken from a Voice Broadcast Alert You should take that complaint up with the person or organisation with whom You have dealt rather than Ourselves.

 

11. Regularity and Frequency of Voice Broadcast Alerts

11.1. We make no promises about how often We will send Voice Broadcast Alerts to the Contact Telephone nor as to the number of such Voice Broadcast Alerts.

11.2 Voice Broadcast Alerts will last approximately 30 to 60 seconds.

11.3. We do not charge You for this service and in Our discretion We may restrict or withdraw the service at any time.

 

12. SuperCover

12.1. To qualify for SuperCover protection you must be registered with No Rogue Traders Here and have booked your job or service directly off the website or through the support line. If you are not completely happy with the end result of your job or service and the trader is refusing to work with you regarding your concerns, No Rogue Traders Here will arrange for a professional to inspect the work/service. We reserve the right to appoint a third party tradesperson taken from our list of approved traders to provide an independent opinion to inform our decision making process. We will mediate with the support of Trading Standards to help resolve any issues. We will decide whether the complaint is justified or not and if the complaint is upheld the trader will be asked to complete the work to your satisfaction, if the trader refuses his membership will be terminated. Once a complaint has been made, either by a consumer or trader, No Rogue Traders Here reserves the right to put the consumers or traders membership on hold until the dispute has been resolved. SuperCover protection does not cover any financial losses you may incur and is not a guarantee of any work completed or service undertaken. Your statutory rights are not affected and if you need to you can visit

https://www.businesscompanion.info/en/quick-guides/consumer-contracts/alternative-dispute-resolution#Onlinedisputeresolution

 

13. Our Obligations

13.1. Upon receipt of appropriate and accurate Information from You We shall provide You with use of the No Rogue Traders Here system.

13.2. Subject as above, We will take reasonable care, in accordance with Our Obligations as a Data Processor, to protect Your Information and Data.

 

14. Your Obligations

14.1. You undertake to Us and warrant with Us so as to create a contractual liability to Us that all and any Information supplied by You to Us, whether in the Application or otherwise, is complete and accurate.

14.2. You acknowledge that the Contract between us is one of utmost good faith; that is to say, if You consider that You have Information which might affect Our decision as to whether or not to accept the Application by You, You will provide that Information to Us forthwith that You become aware of it.

14.3. You also undertake and warrant with Us so as to create a contractual liability to Us that You will provide full details of any change in Your address or other Information supplied by You to Us immediately.

14.4. Use of the Website Services is at your own risk. The Website Services are presented on an "AS IS" AND "AS AVAILABLE" basis excluding any representation or approval made and devoid of guarantee of any kind either express or implied, together with but not limited to the implied warranties of acceptable quality, fitness for a particular purpose, non infringement, compatibility, security and accuracy.

 

15. Advertising and Publicity Material

15.1. In Our discretion We may provide advertising or publicity material to You.

15.2. You acknowledge that any advertising or publicity material supplied to You may not be used by You or passed on to any third parties without Our consent.

 

16. Intellectual Property

16.1. The website and its contents and the intellectual property therein is in our ownership.

16.2. By accessing the website you confirm that your use will be purely for individual, non-commercial use.

16.3. None of the content of the website can be copied or re-produced without our prior approval in writing.

 

17. Use of Information

17.1. The information in the Directory is for You only and cannot be shared with the general public and the Traders who are Members have consented to the disclosure of it to You only.

17.2. If You provide information to us, the provision of such information shall be taken as your consent that we may disclose such information as we see fit including disclosure to Traders who are Members of the Directory.

17.3. You acknowledge and contract that You will not use or copy the No Rogue Traders Here system or any material, publicity or information connected with it without Our express consent in writing.

17.4. You acknowledge and contract that You will not pass on to the general public the contact details of Traders who are Members of the Directory without Our express consent in writing.

17.5. You acknowledge and contract that You will register any subsequent work required from Traders who are Members of the Directory either on the No Rogue Traders Here website or in a telephone call to our support line.

 

18. Extent of Our Liabilities

18.1. In the case of any breach or alleged breach by Us to You of our Obligations to You under the Contractual relations between us, the extent of Our Liability shall in any event be limited to the amount of the annual Membership Fee last paid by You.

18.2. We shall not in any event be liable for any consequential losses to You in respect of any breach by Us.

18.3. We make no guarantee that the Website Services will meet your needs, that content will be correct or reliable, that the site's functionality services will be continuous or error free, that defects will be corrected or that the site services or the server that makes it available are free of viruses or additional things that may be potentially harmful or damaging.

18.4. We do not accept any liability for any error which may be encountered for reasons beyond Our control in Your using the No Rogue Traders Here system, either when making a purchase, dealing with a Trader or otherwise.

 

19. Limitation of Liability

19.1. In the event that We do not accept Your Application, there will be no Contract between us and We will have no liability for any Loss arising.

19.2. We will not be liable for any Loss if, by reason of local or regulatory prohibitions or restrictions, You are unable to use the No Rogue Traders Here system.

19.3. Our liability for negligence, breach of Contract or any other matter is limited to reimbursing any sums paid by You for the·No Rogue Traders Here system.

19.4. Nothing in this agreement can be construed as to exclude or limit the liability of No Rogue Traders Here for death or injury to people resulting from No Rogue Traders Here negligence.

19.5. No Rogue Traders Here disclaims any liability whatsoever for any damage, lawsuits, claims, or any other controversies that have arisen or may arise, whether known or unknown from any advice, instruction or service delivered by a professional that originated from this website.

 

20. Termination of service

20.1 You agree that No Rogue Traders Here, in its sole discretion, has the right (but not the obligation) to deactivate your account, block your email address, or otherwise terminate or restrict your access to or use of the website, immediately and without notice, for any reason, including, without limitation, if No Rogue Traders Here believes that you have acted inconsistently with the letter or spirit of the terms. Further, you agree that No Rogue Traders Here shall not be liable to you or any third-party for any termination or restriction of your access to the website. Further, you agree not to attempt to use the website after said termination.

 

21. Entire Agreement

21.1. The provisions of these Terms and Conditions, together with the duly completed Application by You and Our acceptance of it, shall constitute the entire Contract between Us and You.

21.2. You accept and understand that You have not placed reliance upon any representations or statements, whether pre-contractual or otherwise, made by Us or on Our behalf, nor has any Side Agreement been entered into in respect of the Contract between You and Us.

 

22. Force Majeure

22.1. You understand and acknowledge that in the case of any circumstances beyond Our control which may make it impossible, or limit Our ability, to maintain the No Rogue Traders Here system, We shall not be liable to You for any losses in relation to the same.

22.2. You further acknowledge that in the case of any legal issues arising which may prevent or limit Our ability to provide the No Rogue Traders Here system or to maintain Your Membership of it, We shall not be liable for any liability arising to You as a result.

 

23. Jurisdiction and Governing Law

23.1 It is agreed that in any case the Courts of England and Wales shall have Jurisdiction in respect of any matters arising between You and Us and the Governing Law in each case shall be the Law of England and Wales.

 

 

Trader Terms and Conditions of Membership of No Rogue Traders Here


1. Definitions

1.1. “The Application” shall mean the form of Application for Trader Registration which You submit online to Us as required from time to time in the Directory.

1.2. “The Contact Telephone” shall mean the mobile or landline telephone of which you have provided the number to Us in the Application.

1.3. “The Directory” shall mean the accessible list of Traders, together with details therein provided, which appears from time to time on the Website.

1.4. “The Information” shall mean such information as is provided by You to Us as requested or required in the Application or otherwise by Us.

1.5. “Trader Membership” shall mean the right of You to have the Information appearing in an accessible format in the Directory.

1.6. “The Website” shall mean the Website currently at http://www.noroguetradershere.com or otherwise provided by Us from time to time.

1.7. “We/Us” shall mean No Rogue Traders Here Ltd, Company Number: 07334384, Registered Office: 162-164 High Street, Digbeth, Birmingham, B12 0LD .

1.8. “You” shall mean the validly incorporated and registered Limited Company or Limited Liability Partnership or otherwise the Partnership or Sole Trader by whom or on whose behalf the Application has been made.

 

2. The Application

2.1. By submitting the Application to Us, You are deemed to accept these Terms and Conditions.

2.2. By submitting the Application to Us, You undertake to Us and assume Contractual liability to Us for the accuracy of the Information contained in the Application and You also undertake and accept Contractual liability for the authenticity of any subsequent Information You provide to Us and of any documentation You provide to Us.

2.3. The fact that You have submitted an Application to Us does not bind Us to accept Your Application or to enter into any Contractual Obligations with You until We have confirmed to You, by sending an email to the email address provided in Your Application, that We accept Your Application whereupon a Contractual relationship incorporating these Terms and Conditions shall be formed.

2.4. By submitting the Application You have consented to receive Voice Broadcast Alerts to the Contact Telephone.

 

3. Authority to Disclose

3.1. You authorise Us to disclose such of the Information as may be necessary or expedient for Us to undertake Verification Checks as provided for in Clause 4 below.

3.2. You accept that, beyond those duties in regard to Data Protection implied by statute, We do not assume any liability or Duty of Care with regard to the use or confidentiality of data supplied by You to Us.

3.3. You give Your consent for Us to disclose as We see fit any of the Information provided to Us by You.

3.4. You understand that the extent of the Information relating to You which We display in the Directory or on the Website or any link to the Website is in Our discretion at all times.

 

4. Protection of Data

4.1. We are registered as a Data Processor Z2331784 under the Data Protection Act 1998.

4.2. The Data which is processed by Us in connection with an Application includes:

• Personal Data supplied by the Applicant, such as name, signature, date of birth, home address and other contact details; and

• Personal Data supplied, if required, by any person verifying Your details, such as name, signature, occupation, work address and other contact details.

4.3. The purpose for which Data may be processed by Us include:

• Validating your personal details including your mobile or landline telephone number;

• Validating the personal details of any party verifying Your Application, or of Your parent or legal guardian;

• Providing customer service to You or any party verifying Your details.

• Accounting and audit, safety and security, fraud prevention and investigation, systems testing, development and maintenance;

• Customer relations, service recovery and assisting Us in future details with You;

• Marketing and market research analysis;

• Communicating to You information about No Rogue Traders Here or any other products;

• Conducting market research; and

• Any other purpose which is obvious or is communicated to You.

4.4. If You wish to have Your Data removed permanently from Our records please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  whereupon We will terminate Your Membership of No Rogue Traders Here and will take all reasonable steps as soon as practicable to remove Your Information from Our records.

4.5. You acknowledge that we may upload to our server Data concerning You including such Information and images as You have provided to us.

 

5. Verification Checks

5.1. You understand that We will undertake Verification Checks, the extent of which will be within Our discretion, as to the registration and status of any Limited Company or Limited Liability Partnership which will as a minimum include a check that, as at the date of the Application, the Limited Company or Limited Liability Partnership has a valid registration within England and Wales at Companies House and has not been struck off or dissolved.

5.2. You understand that Credit Checks, the extent and nature of which are within Our discretion, will be made against any Limited Company or Limited Liability Partnership and also the Directors or Members and further against the partners of any Partnership and against any Sole Trader.

5.3. You understand that Identity Checks as to Directors or Members of Limited Companies or Limited Liability Partnerships will be undertaken by Us, the extent of which is within Our discretion.

5.4. You understand that in the case of Partnerships or Sole Traders, Identity and Verification Checks, the extent of which shall be within Our discretion, may be made against the Partners or the Sole Trader.

5.5. You understand We may use external credit agencies such as Experian, Call Credit, Equifax, to carry out an electoral roll check, bankruptcy check, identity & credit check and these checks may leave a mark on your credit file.

5.6. You understand that checks, the extent of which shall be within Our discretion, will be made by Us as to the authenticity and validity of any insurance cover, accreditations, licenses, etc. details of which appear in the Application.

 

6. Our Obligations

6.1. Upon receipt of appropriate and accurate Information from You and upon our having notified You by email that Your Application has been accepted, We shall provide You with use of the No Rogue Traders Here system.

6.3. Subject as above, We will take reasonable care, in accordance with Our Obligations as a Data Processor, to protect Your Information and Data.

 

7. Your Obligations

7.1. You undertake to Us and warrant with Us so as to create a Contractual liability to Us that all and any Information supplied by You to Us whether in the Application or otherwise is complete and accurate.

7.2. You acknowledge that the Contract between us is one of utmost good faith; that is to say, if you consider that you have information which might affect Our decision as to whether or not to accept the Application by You, You will provide that information to Us forthwith that You become aware of it.

7.3. You undertake and warrant with Us so as to create a Contractual Obligation to Us that, immediately upon any change taking place in the name or identity of the Directors of You if You are a Limited Company or the Members if You are a Limited Liability Partnership or the Partners if You are a Partnership or the identity or name of any Sole Trader if You are a Sole Trader, You will notify Us of the same and provide all information We may request in order to undertake Verification Checks as to any new Director, Member, Partner or Sole Trader.

7.4. You also undertake and warrant with Us so as to create a Contractual liability to Us that You will provide full details of any change in your insurance status, whether as to the identity of Your Insurer or the scope of Your insurance or otherwise.

7.5. You acknowledge that You are not permitted to mention in any advertising including on websites, business vans, etc. that you have been approved, passed, or checked by Trading Standards.

 

8. Duration of Membership

8.1. Subject as below, Your Trade Membership shall be for a period of 12 months commencing on the date Your payment is received.

8.2. We may terminate Your Trade Membership before the expiry of the 12 month term for any reason or whether based on information supplied to Us from Consumers or otherwise, in respect of which We are not obliged to provide information to You as to Our reasons nor to divulge source or content of information supplied to Us. In the case of such termination, then unless the reason for the termination is that information You provided to Us was untrue or misleading (in which case Your Membership will be terminated without any refund to You), We shall refund to You a proportionate amount of the Membership Fee taken by calculating the number of whole, clear days remaining in Your Membership, dividing that figure by 365 and multiplying the Membership Fee paid by You by the resulting fraction.

8.3. In the event that Your Trade Membership is terminated We will remove Your name and details from the Directory but we do not assume any obligation to provide any information to any third parties whether on the Website or the Directory or otherwise that Your Membership has been terminated or the reason for such termination.

8.4. To remain as a member You have to be an active member - which means quoting on work and carrying out work. This is an essential part of our concept and how we monitor. Lifetime members also have to remain active by completing at least 4 jobs a year otherwise Your membership will be cancelled and no monies will be refundable.

 

9. Fees for Membership

9.1. The Fee for a 12 monthly Trade Membership shall be a one off payment of £299 (+ vat) which is payable when You submit the Application to Us. The Application will only be considered once any Fee payment has cleared.

9.2. Should You wish to renew Your Membership at the end of a period of 12 months, then if we have taken Direct Debit or card payment details from You, a further payment of £299 (+ vat) may be taken at the end of the 12 month period and Your Membership will in that case renew automatically, provided that We may at any time elect not to renew Your Membership at the expiry of any period of 12 months and We may make that decision without prior notice to You.

9.3. 100% of the Fee paid by You will be refunded to You in the event that We do not accept Your Application.

9.4. A price increase can occur at any time throughout a membership and throughout the year in relation to the yearly membership fee, success fees and any other charges. Any increase in charges will be delivered here in the terms and conditions and it is Your responsibility to ensure that we have a current e-mail address on our records at all times. No Rogue Traders Here has the right to update these Terms at any time. Any changes will be written here in the terms and conditions and it is therefore a traders responsibility to check the Terms and Conditions regularly for any changes.

9.5 There will be a success fee of 6% (+vat) for work secured through our service with a minimum of £10 (+vat). Work will be considered to be secured if after quoting, messaging or contacting the client via the website, You are paid for some or all of the job advertised or similar or related work. Success fees will become due on the day the work is started. Success fees are none refundable. It is Your responsibility to inform head office when all work is completed.

9.6. Should the payment method that you use fail or is later reclaimed by the card issuer or bank you agree to pay a £10 (+ vat) administration fee.

 

10. Voice Broadcast Alerts

10.1 We will only send Voice Broadcast Alerts to opted-in recipients.

10.2. We shall send to the Contact Telephone regular Voice Broadcast Alerts and Voice Broadcast Alerts will come from +448002335000

10.3. We shall use the Voice Broadcast Alerts to inform you of news and information regarding our service and a broad range of requirements of the type of offers about which You may wish to hear.

10.4. We also provide Voice Broadcast Alerts to You from our Sponsors & Traders and they will be handled, controlled and broadcast by Us only.

10.5. We shall not charge You for the Voice Broadcast Alerts service.

10.6. When receiving a Voice Broadcast You can opt out at anytime by calling +448002335000 or by pressing 9 on your telephone keypad. Your number will then be added to our Do Not Call list and You acknowledge that opting out of receiving Voice Broadcast Alerts may impact your use of the Services.

 

11. Your Consent

11.1. By submitting the Application You have consented to receive Voice Broadcast Alerts to the Contact Telephone.

11.2. By designating the Contact Telephone You have consented to that phone being available to receive Voice Broadcast Alerts and that the Contact Telephone is in Your possession and use.

11.3. By submitting the Application You have consented to receiving such Voice Broadcast Alerts as We in Our discretion shall consider to be appropriate, except that at no time will any threatening or offensive material be included in any Voice Broadcast Alert.

 

12. No Warranties

12.1 It is not part of Our service to insure and We do not make any warranty as to the value, quality or suitability of any product or service which may be mentioned or alluded to in any Voice Broadcast Alert. If you have opted to receive our Voice Broadcast Alerts please note they will sometimes be sponsored and we assume no responsibility for any products or services offered by the company sponsoring the Voice Broadcast Alerts. Whilst every effort is made to verify statements and information submitted by our sponsors No Rogue Traders Here cannot be held responsible for any omissions or inaccurate claims that may appear within any Voice Broadcast Alert. If you decide to take up any offers offered by a company sponsoring a Voice Broadcast Alert you do so at your own risk.

12.2. We do not make any warranty as to the skill or integrity of any person or organisation from or in respect of whom or which a Voice Broadcast Alert is sent to You.

12.3. In the event that You have any complaint as to a service or product taken from a Voice Broadcast Alert You should take that complaint up with the person or organisation with whom You have dealt rather than Ourselves.

 

13. Regularity and Frequency of Voice Broadcast Alerts

13.1. We make no promises about how often We will send Voice Broadcast Alerts to the Contact Telephone nor as to the number of such Voice Broadcast Alerts. We can anticipate about 2 voice broadcasts per month with a duration of between 30 and 60 seconds.

13.2. We do not charge You for this service and in Our discretion We may restrict or withdraw the service at any time.

 

14. Advertising and Publicity Material

14.1. In Our discretion We may provide advertising or publicity material to You.

14.2. You acknowledge that any advertising or publicity material supplied to You may not be used by You or passed on to any third parties without Our consent.

 

15. Intellectual Property

15.1. The website and its contents and the intellectual property therein is in our ownership.

15.2. By accessing the website you confirm that your use will be purely for individual, non-commercial use.

15.3. None of the content of the website can be copied or re-produced without our prior approval in writing.

 

16. Extent of Our Liabilities

16.1. In the case of any breach or alleged breach by Us to You of our Obligations to You under the Contractual relations between us, the extent of Our Liability shall in any event be limited to the amount of the annual Membership Fee last paid by You.

16.2. We shall not in any event be liable for any consequential losses to You in respect of any breach by Us.

16.3. We make no warranty as to the extent to which the Website or the Directory is publicised or accessible on the internet or otherwise.

 

17. Limitation of Liability

17.1. In the event that We do not accept Your Application, there will be no Contract between us and We will have no liability for any Loss arising.

17.2. We will not be liable for any Loss if, by reason of local or regulatory prohibitions or restrictions, You are unable to use the No Rogue Traders Here system.

17.3. Our liability for negligence, breach of Contract or any other matter is limited to reimbursing any sums paid by You for the No Rogue Traders Here system.

17.4. No Rogue Traders Here disclaims any liability whatsoever for any damage, law suits, claims, or any other controversies that have arisen or may arise, whether known or unknown from any advice, instruction or service delivered by a professional that originated from this website.

17.4. We do not accept any liability for any error which may be encountered for reasons beyond Our control in You using the No Rogue Traders Here system, either when making a purchase, dealing with a Trader or otherwise.

 

18. Termination of service

18.1 You agree that No Rogue Traders Here, in its sole discretion, has the right (but not the obligation) to deactivate your account, block your email address, or otherwise terminate or restrict your access to or use of the website, immediately and without notice, for any reason, including, without limitation, if No Rogue Traders Here believes that you have acted inconsistently with the letter or spirit of the terms. Further, you agree that No Rogue Traders Here shall not be liable to you or any third-party for any termination or restriction of your access to the website. Further, you agree not to attempt to use the website or contact any customers of No Rogue Traders Here after said termination.

 

19. Entire Agreement

19.1. The provisions of these Terms and Conditions, together with the duly completed Application by You and Our acceptance of it, shall constitute the entire Contract between Us and You.

19.2. You accept and understand that You have not placed reliance upon or on Our behalf any representations or statements, whether pre-Contractual or otherwise, made by Us nor has any Side Agreement been entered into in respect of the Contract between You and Us.

 

20. Force Majeure

20.1. You understand and acknowledge that in the case of any circumstances beyond Our control which may make it possible, or limit Our ability, to maintain the Directory or the Website We shall not be liable to You for any losses in relation to the same.

20.2. You further acknowledge that in the case of any legal issues arising which may prevent or limit Our ability to provide the Directory or the Website or to maintain Your name upon it We shall not be liable for any liability arising to You as a result.

 

21. Jurisdiction and Governing Law

21.1. We will generally only accept Applications from Companies or Limited Liability Partnerships which have a Registered Office within England and Wales and, in the case of Partnerships and Sole Traders, where the Proprietors are resident and carry on business within England and Wales.

21.2. It is agreed that in any case the Courts of England and Wales shall have jurisdiction in respect of any matters arising between You and Us and the Governing Law in each case shall be the Law of England and Wales.

Every business on our books:
  • Has been approved by Trading Standards
  • Has undergone identity, bankruptcy and credit checks
  • Has had a face-to-face meeting
  • Has had their qualifications verified
  • Has proven that all insurance and certification is up to date
  • Is continuously monitored regarding both quality and price
  • Is fully committed to our Professional Code of Conduct
  • NRTH-1NRTH-2NRTH-3NRTH-4

  • NRTH-5NRTH-6NRTH-7NRTH-8

Testimonials

  • " We have had many jobs completed on our home from traders that No Rogue Traders Here have recommended to us. All jobs were completed to a very high standard indeed. The confidence you get when using this service is incredible. Highly recommend."

  • " What can I say but outstanding. So few words to say what was done but so much was done. I would like to pass on my thanks for all your hard work. I would recommend you without hesitation."

  • " We are so happy with this company. They were very tidy and reliable and the perfect job done. Would have no problem recommending them. Well worth signing up to the consumer protection program."

  • " We have wanted a service like this for years. Fantastic thank you."

  • " We have used No Rogue Traders Here and their Trading Standards passed traders for 2 years now and the quality of the traders is 10/10. We are an elderly couple and feel very safe when using No Rogue Traders Here."

  • " Our landscaped garden is beautiful. Thank you so much to Neil and Les. A great service too from No Rogue Traders Here."

  • " We've had over 20 jobs done by No Rogue Traders Here traders and everyone has gone excellently. Its the 21st century way to choose traders. We we're a little apprehensive at first but how wrong we were...brilliant!."

  • " My central heating system has been fitted and I'm really pleased. I've used this service before and the traders are always very pleasant."

Contact Us

Screen_Shot_2012-10-26_at_09.55.37

Registered Office:
Digbeth Court
162-164 High Street

Digbeth
Birmingham B12 0LD

Screen_Shot_2012-10-26_at_09.56.04 Email Us
Screen_Shot_2012-10-26_at_09.56.45 0800 233 5000

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