Customer Charter

At No Rogue Traders Here we feel we have a duty to provide you with the very best of the best when it comes to local business. We have closely examined all the businesses on this website and meet each and every one of them face to face. No stone will go uncovered when we begin our extensive and comprehensive checks.

 

This is what you can expect for Traders & Businesses that we have approved.

 

  • They will supply a written detailed quotation within 7 full working days prior to and before any work is carried out that complies with the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that came into legal force on Friday 13th June 2014. Failure to comply with this legislation is an offence and may make the contract unenforceable.
  • They will inform the customer before undertaking any work that may incur extra costs, and create an additional contract to include any variations to the original. 
  • They will agree to be rated on every job / service that they undertake.
  • If you are in a position where a trader does not normally cover the work that you require they will refer you back to NRTH to arrange for up to 3 businesses registered on the site to contact you and provide you with an impartial quote.
  • They will have proper licenses and insurance for the areas in which they operate.
  • They will commit to high quality work and service.
  • They will be responsible for the work carried out by any job contractors they use (when allowed)
  • All work must be carried out by employees of the company registered on this site, apart from occasions when a licensed trader is required i.e electrician, gas engineer, double glazing etc. No passing on of leads or subcontracting is allowed.
  • They will ensure that all works agreed are both carried out and completed in accordance to the terms of the original quotation and the job specification.
  • They will comply with applicable building codes of a given jurisdiction as a minimum standard for construction and comply with structural requirements and health & safety regulations.
  • They will leave all areas both clean and tidy upon completion of the contract.
  • They will maintain full Public Liability Insurance cover.
  • They will inform the customer of any call out fees before attending.
  • They will be realistic when giving a start and completion date for the work.
  • They will keep all appointments and be on time.
  • If a business cannot carry out or complete the work they will refer them back to the site in order to get someone who can.
  • They will be respectful to the customer, their property and their belongings.
  • They will deal with all complaints promptly and professionally.

 

This is a relatively simple set of rules that are not by any means hard to adhere to. You have to protect yourself at all levels and the No Rogue Traders Here is a first level of consumer protection for customers in the fight to protect yourself and your resources against scammers and fraudsters. No Rogue Traders Here is on the frontline in the battle against trader fraud.

  • NRTH-1NRTH-2NRTH-3NRTH-4

  • NRTH-5NRTH-6NRTH-7NRTH-8

Testimonials

  • " We have had many jobs completed on our home from traders that No Rogue Traders Here have recommended to us. All jobs were completed to a very high standard indeed. The confidence you get when using this service is incredible. Highly recommend."

  • " What can I say but outstanding. So few words to say what was done but so much was done. I would like to pass on my thanks for all your hard work. I would recommend you without hesitation."

  • " We are so happy with this company. They were very tidy and reliable and the perfect job done. Would have no problem recommending them. Well worth signing up to the consumer protection program."

  • " We have wanted a service like this for years. Fantastic thank you."

  • " We have used No Rogue Traders Here and their Trading Standards passed traders for 2 years now and the quality of the traders is 10/10. We are an elderly couple and feel very safe when using No Rogue Traders Here."

  • " Our landscaped garden is beautiful. Thank you so much to Neil and Les. A great service too from No Rogue Traders Here."

  • " We've had over 20 jobs done by No Rogue Traders Here traders and everyone has gone excellently. Its the 21st century way to choose traders. We we're a little apprehensive at first but how wrong we were...brilliant!."

  • " My central heating system has been fitted and I'm really pleased. I've used this service before and the traders are always very pleasant."

Contact Us

Screen_Shot_2012-10-26_at_09.55.37

Registered Office:
Digbeth Court
162-164 High Street

Digbeth
Birmingham B12 0LD

Screen_Shot_2012-10-26_at_09.56.04 Email Us
Screen_Shot_2012-10-26_at_09.56.45 0800 233 5000

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of the site have already been set. To find out more about the cookies we use and how to delete them, see our privacy policy.

I accept cookies from this site.

EU Cookie Directive Module Information