"A lovely job done by Jason and his team. Thank you to no rogue traders here for introducing them to me....highly recommend."
Gas Installers In Bournville: So now your company of gas installers in Bournville is a fully registered and paid up business with NO ROGUE TRADERS HERE. You have been fully vetted by them – in conjunction with Trading Standards – and you have been able to prove that you are exactly who you say you are and that all your business and professional history proves you have never been a rogue trader of any description. Even the bank and the tax people were able to help you prove your credentials.
Now you are up and running and about to start your first job. You might be a little nervous as you know that NO ROGUE TRADERS HERE don’t stop at investigating the past, they also keep an eye on the present. After each job the customer will be asked for feedback and this will be available to other customers who might want to employ you in the future. You are happy to be part of this consumer protection scheme but know that you are only one of a number of gas installers in Bournville and so, if you are to keep getting work you need to get good feedback. But just how do you manage that?
NO ROGUE TRADERS HERE give all of their traders and businesses the same advice. Treat your customer exactly as you’d like to be treated yourself. The most common complaints that consumers have about tradespersons is that they are hard to get on the phone, they never arrive on time and that they often don’t turn up at all. There might well be good reasons for all of these problems but that doesn’t make any difference to the customer as they have no idea what these reasons might be.
There is one simple answer to all of these complaints – communication. Keep the customer in the loop at all times. Call to say you’ve been delayed or have to break an appointment – simple as that. They’ll learn to rely on your word and you’ll find that that alone will significantly add to your positive feedback.
Don’t Get Caught Out. Call Our Helpline On 0800 233 5000
Or Register HERE To Join NO ROGUE TRADERS HERE
Start Using Trading Standards Passed Traders Today!