We are pleased to announce that No Rogue Traders Here will now be hosting Solihull Trading Standard's Shipshape list. Together we will offer a more comprehensive consumer protection service, in a partnership that already incorporates Birmingham, Wolverhampton and Dudley Trading Standards Services.


The Shipshape list was set up almost ten years ago by Solihull Trading Standards and has been a true trailblazer for consumer protection. It enabled consumers to choose a reliable business, to carry out their home improvements. They would be safe in the knowledge that if things should go wrong, there would be someone to turn to for free help and assistance.


As we follow in the footsteps of the people who designed and implemented the Shipshape list, we at No Rogue Traders Here would like to acknowledge our gratitude to the council, Trading Standards and the dedicated Shipshape team for all of the groundbreaking work they have done over the years.


The new system being offered by No Rogue Traders Here will not significantly change any structures already in place. You will still deal with traders who have passed a whole host of checks and have been thoroughly vetted and interviewed. Instead, we will simply be increasing the level of consumer protection available, in order to make it an even more comprehensive service.


In addition, Shipshape's many loyal customers and professional members, will be happy to learn that they can now have a choice of how they appoint a business, to carry out work for them. They can either make contact with us via our website www.noroguetradershere.com or simply pick up the phone and call our freephone number 0800 233 5000 during office hours.


Since we at No Rogue Traders Here have taken over the work of Shipshape, on behalf of Solihull Trading Standards, we have committed ourselves to providing a service that will do justice to our predecessors. We would like to assure you that Solihull Trading Standards remain fully involved. If you are one of the many customers or home improvement professionals who were part of the Shipshape list we hope you will find our new service as helpful as the service you received in the past. We look forward to working with you all. Here's to a future free of Rogue Traders!

Professional Code of Conduct

In order to qualify for this website we also ask that businesses read through the following code of conduct to ensure they can abide by it at all times. We only wish to do business with professionals who can take their customers seriously, do what they say they will and charge a reasonable price for it. Local businesses who advertise with us really must be able to:

  • Supply a written detailed quotation prior to and before any work is carried out that complies with the cancellation of contracts made in a consumers home or place of work etc. regulations 2008. Failure to comply with this legislation is an offence and may make the contract unenforceable.
  • Inform the customer before undertaking any work that may incur extra costs, and create an additional contract to include any variations to the original.
  • Inform our office after every job is completed to enable us to to collect feedback and rating from customer.
  • All work must be carried out by employees of the company registered on this site, apart from occasions when a licensed trader is required i.e electrician, gas engineer, double glazing etc. No passing on of leads or subcontracting to anyone not registered on this site is allowed.
  • If you are asked by a customer that has been introduced to you by NRTH, to carry out work that you do not normally cover or you have not been accepted into the classification by NRTH which would allow you to carry out the work, you must refer them back to NRTH so admin can arrange for 3 businesses registered on the site who have been accepted into the necessary classification, to contact the customer and provide them with 3 impartial quotes.    
  • Fair dealing with their employees, and suppliers of all goods and services.
  • Proper licensing and insurance for the areas in which they operate and not expose their customers to undue liability or other such risks.
  • Commitment to quality of work and service.
  • Inform consumer FIRST if there is any damage however insignificant.
  • Be responsible for work carried out by job contractors that you use (when allowed).
  • Ensure that all works agreed are both carried out and completed in accordance to the terms of the original quotation and the job specification
  • Compliance with applicable building codes of a given jurisdiction as a minimum standard for construction and comply with structural requirements, safety and health regulations.
  • Leave all areas both clean and tidy upon completion of the contract.
  • Maintain full Public Liability Insurance cover.
  • Inform the customer of any call out fees before attending.
  • Be realistic when giving a start and completion date for the work.
  • Return phone messages as promptly as possible.
  • Keep all appointments and be on time. If for any reason this isn't possible, let the customer know at your earliest convenience and reschedule if required.
  • Inform the customer if you cannot carry out or complete the work and refer them back to NO ROGUE TRADERS HERE in order to get someone who can.
  • Be respectful to the customer, their property and their belongings.
  • Deal with all complaints promptly and professionally.

REMEMBER TO BE HONEST – Rogue traders are not!

If you own or run a local business and you would like to know a little more about our site and believe in our Code of Conduct, then please call our sales team now and register your interest.

Show your customers you care, call us now 0121 411 9499

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Testimonials

  • "We have had many jobs completed on our home from traders that No Rogue Traders Here have recommended to us. All jobs were completed to a very high standard indeed. The confidence you get when using this service is incredible. Highly recommend."

  • "What can I say but outstanding. So few words to say what was done but so much was done. I would like to pass on my thanks for all your hard work. I would recommend you without hesitation."

  • "We are so happy with this company. They were very tidy and reliable and the perfect job done. Would have no problem recommending them. Well worth signing up to the consumer protection program."

  • "We have wanted a service like this for years. Fantastic thank you."

  • "We have used No Rogue Traders Here and their Trading Standards passed traders for 2 years now and the quality of the traders is 10/10. We are an elderly couple and feel very safe when using No Rogue Traders Here."

  • "Our landscaped garden is beautiful. Thank you so much to Neil and Les. A great service too from No Rogue Traders Here. "

  • "I have never had so much peace of mind when using a roofer. Steven has given me faith again in using traders. So, so pleased I joined No Rogue Traders Here. "

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Registered Office:
Digbeth Court
162-164 High Street

Digbeth
Birmingham B12 0LD
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